THE EXPERIENCE
What can I expect from the Christmas Adventure?
Christmas Adventure has you stepping into a Christmas wonderland filled with interactivity, mince pies, and festive cheer as you embark on a mission to help Santa’s elves deliver Christmas.
Where is MOIR located?
You can find MOIR at Rue du Marché aux Poulets 30, 1000 Bruxelles, Belgium. It is in the heart of the capital, two streets from the Grand Place. Find us here.
Is MOIR an indoor or outdoor venue?
MOIR is an indoor venue.
How long does the Christmas Adventure experience last?
The experience lasts 60 minutes.
Will there be strobe lights?
The experience does use strobe lights. If strobe lights affect you, please do let our staff know upon arrival.
Will food and beverage be available on site for purchase?
Beverages are available in our MOIR Bar located in our lobby. Enjoy a soft or alcoholic beverage before and after the show (subject to opening hours). Pick up a snack as well with a selection of chocolate & sweets available.
Can I eat or drink inside the experience?
It is strictly prohibited to take food or drink into the experience.
Can I take photos or record the experience?
In certain rooms, you will be free to take photos/videos and share them; whilst in some areas it is not permitted. Our Elves will make this clear throughout the experience. Professional equipment and tripods are not permitted.
Is the show suitable for pregnant people?
The experience does not involve strenuous physical activity but does require visitors to be on their feet, moving around the space for approximately 60 minutes. We suggest discussing with your healthcare professional if you are unsure.
Can I smoke or vape?
No. This is strictly prohibited.
Do you offer lockers for jackets and bags?
Yes. We ask visitors to use our lockers to store personal items such as coats, scarves, hats and bags before the experience begins. The lockers are free of charge.
Will restrooms be available on site?
Yes!
ACCESS
What time should I arrive?
Please arrive around 15 minutes before the start of your scheduled time slot. There is a lobby and bar area to wait until your experience begins.
What happens if I arrive late?
We will try our best to accommodate but cannot guarantee entry if you do not arrive at the time indicated on your ticket. We will therefore ask you to wait until we can accommodate you; this may involve moving to a new timeslot or an entirely new date.
Can I bring animals?
No this event is not pet friendly, service animals are allowed.
Is there an age requirement?
Yes; this event is suitable for ages 5+.
From what age onwards do I not need to be accompanied by an adult?
From the age of 16 onwards.
What are the prohibited items at the experience?
Flash photography, anything which may disturb other visitors; weapons, drugs and outside food & beverages.
Is the experience available in different languages?
The experience is currently available in French, Dutch and English.
TICKETS
Can I purchase a ticket at the venue?
It is recommended that you buy tickets in advance, tickets for sale onsite will be dependent on availability. Please also note cash is unfortunately not accepted.
What payment options do you accept?
We accept Apple Pay, Google Pay, Visa, Mastercard and others (including Bancontact, UnionPay, Diners, JCB, Maestro, VPay, Alipay).
Are refunds allowed? What is the exchange policy?
Refunds are permitted 24 hours before the experience timeslot booked. Within the 24 hours, we offer an exchange of tickets for a voucher, allowing the ability to rebook for another time and date. For more information, you can refer to our T&Cs or contact Fever’s support team.
Do I need to print my ticket?
No, printing is not needed. Please just have your tickets available on your phone.
Can I transfer my tickets to another person?
Unfortunately we do not offer this service. Please contact us directly if you have any concerns at hello@museumofinfiniterealities.com.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket to another date, time or ticket type that has not already sold out, with at least 24 hours’ notice. Please contact Fever's support team directly to help assist with your tickets.
I can't find my ticket. Where can I find them?
In the purchase confirmation email Fever sent you. If you have the Fever app, they will be in the Tickets section. If you still can not find your ticket, please contact Fever’s support team.
Do you offer a group discount?
For groups between 6 and 48 people, you can buy your tickets directly through the main page (select the ‘Group Bundle’ option when choosing your ticket type). For special requests or groups over 48, please complete the groups form here.
Can I hire the venue for a private or company event?
Yes, please fill out our request form here.
Is there a suggested dress code?
There is no specific dress code for the experience, but if you wish to wear a festive item, we’d welcome it!
Can I pay onsite with cash?
No, we only accept card on site.
ANYTHING ELSE
For all ages
Fully interactive
7 magical rooms
